Business email setup

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   Step 1: Start adding an account in Gmail

   Open the Gmail app, tap your profile picture in the top right and choose “Add another account”.

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   Step 2: Choose “Other”

   Tap “Other” at the bottom of the provider list. Your business email isn’t one of the listed services.

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   Step 3: Enter your email address

   Type your full business email address (e.g. info@yourdomain.com) and tap “Manual setup”.

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   Step 4: Select IMAP as the account type

   Tap “Personal (IMAP)”. With IMAP your messages stay on the server, so your phone, computer and webmail see the same mailbox.

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   Step 5: Enter your password

   Type your email account password and tap “Next”. Passwords are case-sensitive.

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   Step 6: Enter the incoming server settings

   Username: your full email address. Server: mail.yourdomain.com. The app selects port 993 with SSL/TLS on its own; if asked, enter these values.

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   Step 7: Enter the outgoing server (SMTP) settings

   Keep “Require sign-in” on. Username and password are the same as for incoming mail; SMTP server: mail.yourdomain.com (465 SSL/TLS or 587 STARTTLS).

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   Step 8: Choose your sync options

   Set the sync frequency and notifications as you like; keep “Sync email from this account” checked.

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   Step 9: Add your name and finish

   Type the name recipients should see and tap “Next”. The account is added to your Gmail account list — send yourself a test email to check.

Note: Using the Outlook app? Tap “Add account”, type your email address, choose “IMAP” when asked for the account type and open the advanced settings to enter the server settings below. Other apps such as Samsung Email work the same way: choose an “Other”/“IMAP” account.

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   Step 1: Open Mail in Settings

   Open Settings, tap “Apps” at the very bottom, then “Mail”. On iOS 17 and earlier, “Mail” is listed directly in Settings.

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   Step 2: Open “Mail Accounts”

   In the Mail settings, tap “Mail Accounts” at the top (iOS 17 and earlier: “Accounts”).

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   Step 3: Tap “Add Account”

   Tap “Add Account” below your list of accounts.

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   Step 4: Choose “Other”

   Tap “Other” at the bottom of the list of services.

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   Step 5: Tap “Add Mail Account”

   Under MAIL, choose “Add Mail Account”.

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   Step 6: Enter your account details

   Name: the name recipients will see. Email: your full address. Password: your email password. Description: any label for the account. Then tap “Next”.

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   Step 7: Choose IMAP and enter the servers

   Make sure “IMAP” is selected at the top. For both the incoming and outgoing mail server: Host Name mail.yourdomain.com, User Name your full email address, Password your email password. Tap “Next”.

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   Step 8: Keep Mail on and save

   Once verification finishes, keep “Mail” switched on and tap “Save”. The account appears in the Mail app.

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   Step 9: Check the advanced settings if needed

   If you have connection or sending problems: under Mail Accounts › your account › Account › Advanced, “Use SSL” must be on and the server port 993. For outgoing mail: Account › SMTP › server: 465 with SSL on.

Note: The steps are the same on iPad. If verification takes a long time or you see “Cannot connect using SSL”, check the server name; if the problem persists, send us a screenshot.

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   Step 1: In Outlook, choose File › Add Account

   Open Outlook, click “File” in the top left and choose “+ Add Account” on the Account Information screen.

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   Step 2: Choose manual setup

   Type your email address, open “Advanced options”, tick “Let me set up my account manually” and click “Connect”.

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   Step 3: Pick IMAP in Advanced setup

   Click the “IMAP” tile among the account types.

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   Step 4: Enter the incoming mail settings

   Server: mail.yourdomain.com, Port: 993, Encryption method: SSL/TLS. Leave “Secure Password Authentication (SPA)” unticked.

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   Step 5: Enter the outgoing mail settings

   Server: mail.yourdomain.com, Port: 465, Encryption method: SSL/TLS (if 465 doesn’t work, use 587 with STARTTLS). Click “Next”.

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   Step 6: Enter your password

   Type your email password and click “Connect”.

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   Step 7: Finish setup

   When you see “Account successfully added”, click “Done”.

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   Step 8: Send a test email

   Your account’s Inbox now appears in the left pane. Use “New Email” to send yourself a message and check that it arrives.

Note: Using the new Outlook? Go to Settings (gear) › Accounts › Email accounts › Add account, type your email address and click “Continue”, choose “IMAP” from the provider list and open the advanced settings to enter the same servers and ports. The old Windows Mail app was retired at the end of 2024 and replaced by the new Outlook.

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   Step 1: Mail › Add Account…

   Open the Mail app, click “Mail” in the menu bar and choose “Add Account…”. If you’re opening Mail for the first time, the next screen appears automatically.

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   Step 2: Choose “Other Mail Account…”

   Select “Other Mail Account…” at the bottom of the provider list and click “Continue”.

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   Step 3: Enter your name, email and password

   Name: the name recipients will see. Email Address: your full address. Password: your email password. Click “Sign In”.

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   Step 4: Enter the server details

   If Mail says “Unable to verify account name or password”, don’t worry: enter User Name: your full email address, Account Type: IMAP, Incoming and Outgoing Mail Server: mail.yourdomain.com, then click “Sign In” again.

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   Step 5: Select Mail and finish

   Make sure “Mail” is ticked among the apps to use with this account, then click “Done”.

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   Step 6: Adjust the ports if needed

   If you have connection problems: in Mail › Settings › Accounts › Server Settings, turn off “Automatically manage connection settings”; use port 993 for IMAP and 465 for SMTP with “Use TLS/SSL” ticked. Click “Save”.

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   Step 7: Your inbox is ready

   Your account appears in the sidebar. Send yourself a test email to check sending and receiving.

Note: You can also add the same account via System Settings › Internet Accounts › Add Account › Add Other Account… › Mail account; the details are the same.